Terms and Conditions

Last updated: February 21, 2025

1. Introduction

Welcome to Loheden AI Solutions AB (“Loheden AI,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our “Client Tracer” service, including the website, platform, associated software, APIs, documentation, and any related services (collectively, the “Service”). By accessing or using our Service, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must discontinue use of the Service immediately.

2. Eligibility and Account Registration

2.1 Eligibility:

You must be at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into a binding agreement to use our Service. By accessing or using the Service, you represent and warrant that you meet these criteria.

2.2 Account Registration:

Using the Service requires account creation. You agree to provide accurate, current, and complete information during registration and to keep your login credentials confidential. You are solely responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts for providing false information, violating these Terms, or otherwise misusing the Service.

2.3 Corporate Accounts:

If you create an account or make payments on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, “you” and “your” refer to both you as an individual and the entity you represent.

3. Service Description and Disclaimer

3.1 Overview:

Client Tracer is a lead generation platform designed to identify and suggest potential business prospects (“Leads”) based on publicly available data, AI-based analysis, and search functionalities. The Service may involve web scraping, data parsing, AI-driven algorithms, or third-party APIs to collect and analyze information relevant to potential leads.

3.2 No Guaranteed Results:

We provide our Service on an “as is” and “as available” basis. While we strive to deliver high-quality leads, we make no guarantee or warranty—express or implied—regarding the accuracy, completeness, reliability, or effectiveness of any leads or information provided. We also do not guarantee any specific business outcomes, conversion rates, or financial gains resulting from use of the Service.

3.3 AI Limitations:

Our AI algorithms and data sources are subject to technical constraints, changes in external databases, and inherent limitations of machine learning. As such, the leads or analyses provided may contain errors, omissions, or inaccuracies. You acknowledge and agree that all decisions or actions taken based on information from our Service are solely at your own risk.

4. Data and Compliance Responsibilities

4.1 Responsible Use of Leads:

You are solely responsible for how you use the leads or data obtained through the Service, including ensuring compliance with applicable laws and regulations (e.g., data privacy, spam, and marketing regulations such as GDPR, CAN-SPAM, or other local equivalents). We disclaim any liability for your misuse or unlawful use of leads.

4.2 Data Accuracy and Consent:

We do not guarantee that leads are accurate, up-to-date, or that the individuals or companies listed have consented to be contacted. It is your obligation to verify the legitimacy of the leads and to secure all necessary consents or permissions required by law before contacting or processing personal data.

4.3 Third-Party Services:

The Service may integrate or rely on third-party APIs or platforms for data retrieval, enrichment, or analysis. We do not endorse or control these third parties and are not responsible for their content, privacy policies, or practices. Your use of any third-party services is at your own risk.

5. Payment Terms

5.1 Credits and Purchases:

The Service operates on a credit-based system, where leads or searches consume credits. These credits may be purchased on a one-time basis. At the time of purchase, you will be informed of the credit cost per lead and the expiration date of your credits. When you purchase additional credits, any existing credits will have their expiration date extended to match the expiration date of your new credits. If credits are not consumed until the expiration date, they will be forfeited.

5.2 Payment Processing:

Payments are processed via Stripe or other authorized payment processors. By making a purchase, you agree to the applicable payment terms and any additional terms set by the payment processor.

5.3 No Refunds:

All sales are final, and we do not offer refunds or prorations for unused credits, partial usage, or lack of results. If a payment fails, you are responsible for updating your payment method promptly. We reserve the right to suspend or terminate your access to paid features for unresolved payment issues.

6. Acceptable Use and User Conduct

6.1 Compliance with Laws:

You agree to use the Service in compliance with all applicable laws, regulations, and industry standards, including those related to data privacy, commercial email (anti-spam), and consumer protection. You assume full responsibility for the consequences of your actions when using our Service.

6.2 Prohibited Activities:

You shall not:

• Resell, sublicense, or otherwise commercially exploit the Service or its outputs without written consent.
• Misrepresent your identity, use false information, or impersonate others.
• Upload or distribute malicious code, viruses, or any content that interferes with the Service.
• Attempt to gain unauthorized access to our servers, databases, or any part of the Service.
• Engage in harassing, defamatory, abusive, or discriminatory behavior within the Service.

6.3 Service Modifications:

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, and without liability.

7. Intellectual Property

7.1 Ownership:

All intellectual property rights in the Service (including but not limited to software, algorithms, designs, and documentation) are owned by Loheden AI Solutions AB or its licensors. Except for the limited rights explicitly granted to you, no other license or right is granted under these Terms.

7.2 Restrictions:

You may not copy, modify, distribute, reverse engineer, or create derivative works based on the Service or any portion thereof, except as expressly authorized by us in writing.

8. Indemnification

You agree to indemnify, defend, and hold harmless Loheden AI Solutions AB, its directors, officers, employees, agents, and licensors from and against all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or connected to:

• Your use or misuse of the Service or any leads or data obtained from the Service;
• Your violation of these Terms or any applicable law or regulation;
• Your infringement of any third-party rights, including intellectual property or privacy rights;
• Any contact, communication, or relationship you initiate or maintain with leads identified through the Service.

9. Limitation of Liability

9.1 Exclusion of Certain Damages:

To the fullest extent permitted by law, Loheden AI Solutions AB and its affiliates, officers, employees, agents, suppliers, or licensors will not be liable for any indirect, incidental, special, or consequential damages (including lost profits, data loss, or business interruption) arising out of or related to your use or inability to use the Service.

9.2 Liability Cap:

Where liability cannot be excluded, Loheden AI Solutions AB’s total liability to you shall not exceed the amount you paid to Loheden AI Solutions AB in the one (1) month preceding the event giving rise to the claim or one hundred (100) USD, whichever is greater.

10. Account Deletion and Termination

10.1 User-Initiated Deletion:

You may delete your account at any time. Upon deletion, all data associated with your account will be handled in accordance with our data retention policies. No refunds will be issued for unused credits or remaining subscription time.

10.2 Termination by Us:

We may suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to a breach of these Terms or suspected fraudulent activity. We assume no liability for any losses incurred due to account termination, and no refunds will be provided.

10.3 Data Retention and Preservation:

Notwithstanding the deletion or termination of your account, we reserve the right to retain certain information—including, but not limited to, payment records, transaction history, communication logs, and other data necessary for legal, regulatory, or administrative purposes. This retention is required to comply with applicable laws, to resolve disputes, to enforce our agreements, and to maintain accurate records. Any such retained data will be handled in accordance with our Privacy Policy and kept only for as long as necessary to fulfill these purposes. By using our Service, you acknowledge and agree that such data retention is essential for protecting our rights and ensuring compliance with our legal obligations.

11. Privacy and Data Protection

Please refer to our Privacy Policy for information on how we collect, process, and store personal data. By using our Service, you consent to the data practices described in our Privacy Policy.

12. International Use

The Service is accessible worldwide. If you choose to access or use the Service from outside Sweden, you do so at your own initiative and are responsible for compliance with local laws. We make no representation that the Service is appropriate or available for use in all jurisdictions.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of laws principles. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Service, including any question regarding its existence, validity, or termination, shall be resolved exclusively by the courts of Sweden. You hereby irrevocably consent to the exclusive personal jurisdiction and venue of such courts, and acknowledge that any decision rendered by a Swedish court shall be final and binding upon you.

14. Miscellaneous

14.1 Entire Agreement:

These Terms, together with our Privacy Policy and any additional agreements or policies referenced herein, constitute the entire agreement between you and Loheden AI Solutions AB regarding the Service and supersede all prior or contemporaneous understandings.

14.2 Severability:

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

14.3 No Waiver:

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

14.4 Assignment:

You may not assign or transfer these Terms or any rights or obligations herein without our prior written consent. We may freely assign or transfer these Terms or delegate any of our obligations at our sole discretion.

14.5 Changes to Terms:

We reserve the right to update these Terms at any time. The updated Terms will be posted on this page and become effective immediately upon posting. It is your responsibility to review the Terms periodically. Your continued use of the Service after any updates constitutes your acceptance of the new Terms.

15. Contact Information

For questions or concerns about these Terms, please contact us at:
[email protected]

By continuing to access or use the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and any related policies referenced herein.